Settlement Agreement Provision
III.C.6.b.i
The crisis system shall include the following components:
i. Crisis Point of Entry
A. The Commonwealth shall utilize existing CSB Emergency Services, including existing CSB hotlines, for individuals to access information about and referrals to local resources. Such hotlines shall be operated 24 hours per day, 7 days per week and staffed with clinical professionals who are able to assess crises by phone and assist the caller in identifying and connecting with local services. Where necessary, the crisis hotline will dispatch at least one mobile crisis team member who is adequately trained to address the crisis.
B. By June 30, 2012, the Commonwealth shall train CSB Emergency Services personnel in each Health Planning Region (“Region”) on the new crisis response system it is establishing, how to make referrals, and the resources that are available.
About Crisis Point of Entry
REACH services are available statewide by connecting through the 988 system or one of the Commonwealth’s five regional crisis hub lines 24/7/365. The crisis system has five designated regional hubs across the state: Region I Project’s office operated out of Region 10 CSB; Region 2 Project’s office operated out of Fairfax/Falls Church CSB; Region 3 operating out of New River Valley CSB, Region 4 operating out of Richmond Behavior Health Authority, and Region 5 operating out of Western Tidewater CSB.
Authorizing Authority
Delegation
Processes, Protocols and Standards
Guidelines, Charters, Plans, Other
Instruments and Tools
For more information about Crisis Point of Entry:
https://dbhds.virginia.gov/developmental-services/Crisis-services/